If a piece is not right for you, we would rather fix it than argue about it.
Cancelling an order
An order that has not yet left our atelier can be cancelled in full, with no cost. Open a service request with your order number and we stop it.
Returns
You have 30 days from delivery to ask for a return. The piece should come back unworn and in the condition it arrived in. Start it from the service request page and we send you the instructions — do not send anything back before we answer, or it may not reach us.
Refunds
Refunds go back to the original payment method, for the full amount paid. Once the refund is issued, the credit normally appears on your statement within 5 to 10 business days, depending on your bank.
Wrong or damaged item
If what arrives is not what you ordered, or arrives damaged, send us a photo through the service request page. We sort it out without asking you to pay for the return.
Questions: support@evrardparis.shop